Signing into success
Virgin Trains enjoy the benefits of Sprint’s paperless visitor management system.
Virgin Trains are on a mission to make every second you spend with them awesome. If you’re travelling for work, they’re the business. Want a weekend away with family or friends? They’ll take you and the gang to some of the UK’s most iconic destinations, and they’ll take you there in style.
Virgin Trains operate and manage 17 railway stations in the UK, with contractors regularly signing in and out of sites. Ensuring that contractors have the correct permit and safety briefings to work on-site is critical to maintaining high standards of health and safety. Virgin Trains wanted to trial replacing paper with a technological solution to discover if technology could improve safety.
Sprint worked with Virgin Trains to understand the health and safety requirements at stations to design a system that not only met those requirements, but was a joy for people to use every day when arriving to work.
For the trial to succeed, a simple, intuitive user interface was important to make sure that everyone was happy to use the digital approach over the previous paper sheets. It was important to capitalise on the advantages of technology, rather than just replacing a paper process with a digital one like-for-like.
Sprint created an iPad sign-in app with complementary management web app to meet the important health and safety requirements at stations.
The system allowed frequent visitors to sign-in with minimal number of taps, and ensured that everybody had a valid permit to work on site. When required, the appropriate health and safety videos were played.
The trial was a big success with station managers and contractors happy to adopt the digital solution. Virgin Trains gained extra confidence that health and safety obligations were being met by viewing reports on the web portal. The need to maintain 7 years worth of paper records in a filing cabinet room was eliminated. As a result of the successful trial, Virgin Trains took the project in house to deploy across all 17 managed stations.